VILLA ALVOR | LOCAL ACCOMMODATION POLICIES AND RULES

1 – Check-in and Identity Verification

  • It is MANDATORY to send an identification document (ID card, Citizen Card, or Passport) in advance for all guests over 18 years of age.
  • Check-in will only be carried out after identity verification and written acceptance of the terms of responsibility.

2 – Damage and Property Condition Log

  • Photographic and video documentation of the property will be taken before and after each stay.
  • The guest must confirm in writing (via email, platform message, or private message) that the property is in perfect condition upon arrival.
  • Damage not reported at check-in will be considered the guest's responsibility.

3 – Complaints Policy

  • All complaints must be made IMMEDIATELY after check-in (within a maximum of 2 hours).
  • After this period, it is assumed that everything is in order; retroactive claims will not be accepted.
  • Claims must be accompanied by clear photos and/or videos proving the problem.
  • Generic claims or claims without objective evidence will not be accepted.

4 – Security and Deposit Policy

  • The owners reserve the right to require a deposit, which will be refunded up to 7 days after check-out, following an inspection.
  • Damage, excessive dirt, or violation of the rules will result in the total or partial retention of the deposit.

5 – Rules for Using the Property

It is expressly forbidden to:

  • Hold unauthorized parties or events.
  • Exceed the declared number of guests.
  • Use the property for illicit or unagreed purposes.
  • Failure to comply will result in immediate termination of the contract without refund.

6 – Check-out and Final Inspection

  • Check-out must be done at the agreed time. Delays may result in an additional charge.
  • Guests must leave the property in a reasonably clean and tidy condition.
  • An immediate inspection will be carried out after departure, with photographic documentation.

7 – Complaints & Fraud Prevention

  • All interactions must be made through the official platform or by contacting the owner directly via message or email.
  • In case of attempted fraud (e.g., using old photos or photos of other properties), the owner reserves the right to take legal action.
  • The owner maintains a detailed record (photos and videos) of the property's condition before each stay.

8 – Communication with the Guest

  • All rules are clearly described in the listing and the contract.
  • The guest must confirm that they have read and accepted the terms in their entirety.

9 – Cancellation Policies

October to May
The guest can cancel free of charge until 14 days before arrival. The guest will be charged 50% of the total price if they cancel in the 14 days before arrival. If the guest does not show up, they will be charged the total price of the reservation.

June and September
The guest can cancel free of charge until 30 days before arrival. The guest will be charged 50% of the total price if they cancel in the 30 days before arrival. If the guest does not show up, they will be charged the total price of the reservation.

July and August
If the guest cancels or does not show up, they will be charged the total price of the reservation.

SAFETY POLICIES: POOL AREA

1 – General Rules for Pool Use

  • The pool is available for use between [specify times, e.g., 8:00 AM – 8:00 PM].
  • Strictly prohibited: Swimming alone, running or playing dangerously around the pool, using the pool under the influence of alcohol/drugs, or damaging safety equipment (fence, alarm).

2 – Responsibility for Minors

  • Children must be constantly supervised by a responsible adult.
  • Children under 12 years of age may only access the pool area accompanied by an adult.
  • The owner is not responsible for accidents resulting from lack of adequate supervision.

3 – Mandatory Safety Equipment & Guidelines

  • Equipment: Life jackets are available for children upon request.

4 – Emergencies

  • Emergency number: 112
  • Exact location: Urbanização do Boião, lote 4 - 8500-045 Alvor
  • First aid kit: Located in the kitchen cupboard, clearly marked.

RULES FOR PETS

  1. Conditions: Max 2 animals (dogs/cats only). Non-refundable cleaning fee: €30 per animal.
  2. Restricted Areas: Animals are strictly prohibited on beds, sofas, upholstered furniture, and inside the pool area.
  3. Supervision: Animals cannot be left alone unless confined to a suitable carrier. Excessive barking may result in termination of stay.
  4. Cleaning: Guests must pick up waste immediately. Damage (scratches, stains, chewed furniture) will be charged in full based on repair estimates.
  5. Health: Animals must be vaccinated, microchipped, and kept on a leash in common outdoor areas.

ENERGY, WATER, AND EQUIPMENT USE

  1. Electricity: Air conditioning should be used responsibly (20-24°C) and must be turned off when windows are open or guests are out.
  2. Water: Use water consciously; report leaks or faulty taps immediately.
  3. Monitoring: Meters are recorded before/after each stay. Consumption significantly exceeding the historical average will be charged to the guest.
  4. Final Check: Before departure, ensure all equipment is switched off, taps are closed, and windows/doors are secured.

TERMS OF RESPONSIBILITY AND ACCEPTANCE

By accepting this document and proceeding with the booking, I declare that I have read and understood all the accommodation rules. I agree to fully comply with all conditions during my stay. I am aware that non-compliance may result in penalties, retention of the security deposit, or immediate termination of the stay without refund.