VILLA ALVOR | LOCAL ACCOMMODATION POLICIES AND RULES

1 – Check-in and Identity Verification

  • It is MANDATORY to send an identification document (ID card, Citizen Card, or Passport) in advance for all guests over 18 years of age.
  • Check-in will only be carried out after identity verification and written acceptance of the terms of responsibility.

2 – Damage and Property Condition Log

  • Photographic and video documentation of the property will be taken before and after each stay.
  • The guest must confirm in writing (via email, platform message, or private message) that the property is in perfect condition upon arrival.
  • Damage not reported at check-in will be considered the guest's responsibility.

3 – Complaints Policy

  • All complaints must be made IMMEDIATELY after check-in (within a maximum of 2 hours).
  • After this period, it is assumed that everything is in order; retroactive claims will not be accepted.
  • Claims must be accompanied by clear photos and/or videos proving the problem.
  • Generic claims or claims without objective evidence will not be accepted.

4 – Security and Deposit Policy

  • The owners reserve the right to require a deposit, which will be refunded up to 7 days after check-out, following an inspection.
  • Damage, excessive dirt, or violation of the rules will result in the total or partial retention of the deposit.

5 – Rules for Using the Property

It is expressly forbidden to:

  • Hold unauthorized parties or events.
  • Exceed the declared number of guests.
  • Use the property for illicit or unagreed purposes.
  • Failure to comply will result in immediate termination of the contract without refund.

6 – Check-out and Final Inspection

  • Check-out must be done at the agreed time. Delays may result in an additional charge.
  • Guests must leave the property in a reasonably clean and tidy condition.
  • An immediate inspection will be carried out after departure, with photographic documentation.

7 – Complaints & Fraud Prevention

  • All interactions must be made through the official platform or by contacting the owner directly via message or email.
  • In case of attempted fraud (e.g., using old photos or photos of other properties), the owner reserves the right to take legal action.
  • The owner maintains a detailed record (photos and videos) of the property's condition before each stay.

8 – Communication with the Guest

  • All rules are clearly described in the listing and the contract.
  • The guest must confirm that they have read and accepted the terms in their entirety.

SAFETY POLICIES: POOL AREA

1 – General Rules for Pool Use

  • The pool is available for use between [specify times, e.g., 8:00 AM – 8:00 PM].
  • Strictly prohibited: Swimming alone, running or playing dangerously around the pool, using the pool under the influence of alcohol/drugs, or damaging safety equipment (fence, alarm).

2 – Responsibility for Minors

  • Children must be constantly supervised by a responsible adult.
  • Children under 12 years of age may only access the pool area accompanied by an adult.
  • The owner is not responsible for accidents resulting from lack of adequate supervision.

3 – Mandatory Safety Equipment & Guidelines

  • Equipment: Life jackets are available for children upon request.
  • Leaflet: An information leaflet (Portuguese/English) will be provided at check-in.
  • Agreement: The guest must agree in writing to the usage rules.

4 – Emergencies

  • Emergency number: 112
  • Exact location: Urbanização do Boião, lote 4 - 8500-045 Alvor
  • First aid kit: Located in the kitchen cupboard, clearly marked.

RULES FOR PETS

  1. Conditions: Max 2 animals (dogs/cats only). Non-refundable cleaning fee: €30 per animal.
  2. Restricted Areas: Animals are strictly prohibited on beds, sofas, upholstered furniture, and inside the pool area.
  3. Supervision: Animals cannot be left alone unless confined to a suitable carrier. Excessive barking may result in termination of stay.
  4. Cleaning: Guests must pick up waste immediately. Damage (scratches, stains, chewed furniture) will be charged in full based on repair estimates.
  5. Health: Animals must be vaccinated, microchipped, and kept on a leash in common outdoor areas.

ENERGY, WATER, AND EQUIPMENT USE

  1. Electricity: Air conditioning should be used responsibly (20-24°C) and must be turned off when windows are open or guests are out.
  2. Water: Use water consciously; report leaks or faulty taps immediately.
  3. Monitoring: Meters are recorded before/after each stay. Consumption significantly exceeding the historical average will be charged to the guest.
  4. Final Check: Before departure, ensure all equipment is switched off, taps are closed, and windows/doors are secured.

TERMS OF RESPONSIBILITY AND ACCEPTANCE

By accepting this document, I declare that I have read and understood all the accommodation rules. I agree to fully comply with all conditions during my stay. I am aware that non-compliance may result in penalties, retention of the security deposit, or immediate termination of the stay without refund.